Terms & Privacy

# ISLANDFULL GLOBAL TERMS & CONDITIONS FOR TOURISTS **Last Updated:** August 2026 **Version:** 1.0 Welcome to IslandFull. These Global Terms and Conditions ("Terms") govern your use of the IslandFull website and the booking of any tours, events, transport, or activities ("Services") listed on our platform. By checking the agreement box at checkout and completing a booking, you agree to be bound by these Terms. --- ### 1. Our Role as a Marketplace 1.1 **Intermediary Status:** IslandFull acts solely as a technology platform and booking intermediary. We do not own, operate, or control the tours, transport, or events listed on the site. 1.2 **Your Contract:** When you book an activity, your legal contract for the delivery of that service is directly with the independent tour operator, guide, or provider ("Host"). IslandFull is not a party to that contract. --- ### 2. Booking, Pricing & Payments 2.1 **Pricing:** All prices displayed are set by the individual Hosts. IslandFull reserves the right to charge a nominal service or booking fee, which will be clearly displayed at checkout. 2.2 **Payment Processing:** For pre-paid bookings, IslandFull acts as the limited payment collection agent for the Host. Your payment to IslandFull safely secures your booking. 2.3 **Pay at Gate / Unpaid Bookings:** If you select a "Pay at Gate" option, you agree to pay the stated balance directly to the Host upon arrival, typically in the local currency (Sri Lankan Rupees - LKR). Failure to pay at the gate will result in immediate cancellation of your participation. --- ### 3. Cancellations & Refunds 3.1 **Dynamic Cancellation Tiers:** Every activity on IslandFull is assigned a specific Cancellation Tier by the Host (Flexible, Moderate, Strict, or Non-Refundable). The exact cutoff date and time for a full refund is calculated dynamically based on your travel date and is clearly displayed during the checkout process. 3.2 **Refund Process:** If you cancel *before* your stated deadline, a refund will be processed automatically to your original payment method. If you cancel *after* the deadline, or if you fail to arrive ("no-show"), you will not receive a refund. 3.3 **Host Cancellations:** In the rare event that a Host cancels your booking (e.g., due to extreme weather or safety concerns), you will be notified immediately and issued a 100% full refund. --- ### 4. Assumption of Risk & Liability 4.1 **Inherent Risks:** You acknowledge that travel, adventure sports, and outdoor activities (including but not limited to surfing, hiking, wildlife safaris, and e-biking) carry inherent physical risks. 4.2 **Limitation of Liability:** To the maximum extent permitted by law, IslandFull shall not be held liable for any personal injury, illness, death, property damage, loss of belongings, or travel delays sustained during any booked activity. 4.3 **Host Responsibility:** The Host is solely responsible for your safety, the maintenance of their equipment, and ensuring they hold the proper operational licenses and insurance. Any claims regarding injury or negligence must be directed at the Host. --- ### 5. Guest Responsibilities 5.1 **Punctuality:** You are responsible for arriving at the designated meeting point on time. Hosts are not obligated to wait for late arrivals, and late arrivals are treated as non-refundable no-shows. 5.2 **Health & Conduct:** You agree to follow all safety instructions provided by the Host. The Host reserves the right to refuse service (without refund) if you are intoxicated, behave aggressively, or deliberately violate safety protocols. --- ### 6. Dispute Resolution & Governing Law These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes regarding the platform software or payment processing must first be reported to IslandFull support for mediation.