Strict
NON REFUNDABLE
Bookings on this tier are non-refundable once confirmed, except when the host cancels or we cannot deliver the experience.
IslandFull
Cancellation Policy
Each experience shows its own refund window at checkout. This page explains how those windows work.
IslandFull hosts set a cancellation tier on every tour. You will always see the exact cutoff for your date before you pay. If a host cancels, you receive a full refund or a new date — your choice when both are possible.
100% refund
FLEXIBLE
Cancel at least 1 day before start to receive a 100% refund of the activity price.
100% refund
Moderate
Cancel at least 7 days before start to receive a 100% refund of the activity price.
How to cancel
- Open the confirmation email or contact us with your booking name and date.
- We confirm the cutoff against the activity’s cancellation tier.
- Approved refunds return to the original payment method. Card refunds can take a few business days.
No-shows and weather
Missing the meeting time without notice is treated as a no-show and is not refunded. Weather, park closures, or safety calls by the host are different — we will help you rebook or refund when the experience cannot run.
Need us to look at a booking? Contact support.