IslandFull
Help Center
Quick answers for travelers — bookings, changes, and what to expect on the island.
Cancellations
Refund windows
Write to us
Email & WhatsApp
Transport
Drivers & airport
Policies
Terms & privacy
Frequently Asked Questions
How do I book a tour or activity?
Open any experience, pick a date and group size, then complete checkout. You’ll get a confirmation email right away, and your host will follow up with meeting details.
Can I change the date after I book?
Often yes, if the host still has space. Message us as soon as you know. Date changes follow the same cutoff as the cancellation policy shown on that activity.
When will I receive meeting instructions?
Most hosts send pickup or meeting-point notes 24–48 hours before the start time. Check the activity page and your confirmation email if you need them sooner.
What payment methods do you accept?
Card payments are processed securely at checkout. Some experiences also show a local price in LKR. You’ll see the total before you pay.
Do prices include park fees and tickets?
It depends on the experience. The activity page lists what’s included. Entrance fees, camera permits, or meals are called out when they are extra.
What if the weather is bad?
Outdoor experiences may be delayed or rescheduled for safety. Hosts will contact you. If a trip is cancelled by the host, you typically receive a full refund or a new date.
How do I book a driver or airport transfer?
Open Transport, plan your route on the map (start at Colombo Airport if you need pickup), pick a vehicle, and send your price. Local hosts accept the trip before you pay. Guides: how to get around Sri Lanka, private drivers, and CMB airport transfers.
Still stuck?
A real person in our team can help with bookings, host questions, and last-minute changes.